- Purpose and legal basis
Genting Casino London Chinatown operates under a licence issued by the UK Gambling Commission (UKGC). As a condition of this licence, the company is required to verify the identity and age of every customer before permitting any gambling activity. This obligation is set out in the Licence Conditions and Codes of Practice (LCCP), specifically Condition 17.1.1 on customer identity verification.
The verification process serves three distinct regulatory purposes: confirming that a customer is at least 18 years of age, confirming that the customer has not registered on a self-exclusion scheme, and establishing the customer’s identity in accordance with anti-money laundering (AML) requirements. No gambling activity, including access to free-to-play versions of real-money games, is permitted until these checks are completed.
- When verification takes place
Verification is completed at the point of account creation, before a customer is permitted to gamble or make a deposit. No deferred verification window is operated. This reflects the requirements under UKGC rules, which removed the previous practice of allowing customers to gamble for a limited period before identity checks were finalised.
Before you make your first deposit, information is provided on which documents or information may be required, under what circumstances they will be requested, and how they should be submitted. This information is provided as part of the account registration process.
- Information collected and verified
At a minimum, the following information is collected and verified for every customer:
- Full legal name
- Date of birth
- Current residential address
This information is cross-referenced against third-party databases, which may include credit reference agencies and the electoral roll. In many cases, this automated check is sufficient to confirm identity without requiring you to submit documents manually.
Where automated checks do not return a satisfactory result, or where additional assurance is required under the company’s risk-based procedures, supporting documents are requested as described in section 4.
4. Accepted documents
4.1 Proof of identity
The following documents are accepted as proof of identity. Documents must be valid and not expired. Photographs must be clear and legible. PDFs and screenshots are not accepted as substitutes for original document images.
Accepted identity documents - Notes
Passport - Any nationality; must be in date
UK driving licence (full or provisional) - Photo card only
National identity card - Where applicable
Residence permit or biometric residence permit - Must be in date
4.2 Proof of address
Where proof of address is required, the document must show your full name and current residential address and must typically be dated within the last three months.
Accepted address documents - Notes
Utility bill (gas, electricity, water, broadband) - Dated within 3 months
Bank or building society statement - Dated within 3 months
Mortgage statement - Dated within 12 months
Council tax bill - Current year
Tenancy agreement - Signed and dated
- Electronic verification
Where electronic verification methods are used, these operate in the background during or immediately after registration. The standard applied is consistent with UK Government guidance on electronic identity checks, which requires confirmation of a customer’s full name, date of birth and current address through at least two independent data sources.
If electronic verification is successful, you will not be asked to submit physical documents. If it is not successful, you will be notified and asked to provide documents from the lists above.
- Biometric and liveness checks
In certain circumstances, a biometric verification step may be required. This involves submitting a photograph of yourself alongside your identity document so that it can be confirmed that the document belongs to you. Where this step is required, you will be guided through the process within your account area. This step is used to prevent fraud and to protect the integrity of your account.
- Accuracy and ongoing obligations
Under the LCCP, the company is required to take reasonable steps to ensure that the identity information held about you remains accurate over time. If your personal details change, including your name or residential address, you are required to notify the company promptly and provide updated documentation if requested.
Providing false, altered or fraudulent documents is a serious matter. The company is required to report suspected fraud and may be obliged to share information with relevant authorities, including the UK Gambling Commission and law enforcement agencies.
- Verification and withdrawals
Under LCCP Condition 17.1.1, new identity document requirements must not be imposed at the point of withdrawal if those documents could reasonably have been requested at an earlier stage. Identity verification is completed before gambling begins and is not triggered solely by a withdrawal request.
If a withdrawal request is made and identity verification has not been completed, or if additional checks are required under AML obligations or other legal requirements, further information may be requested before processing the payment. In such cases, you will be informed of the specific requirement and the reason for it.
- Self-exclusion checks
As part of the identity verification process, checks are carried out to establish whether a customer has registered a self-exclusion with the company or through any scheme to which the company is connected. If a match is identified, the account will not be activated and access to gambling services will not be granted. This check is a mandatory element of the verification procedure and cannot be waived.
- Data handling
Identity documents and personal data collected during verification are processed in accordance with the company’s Privacy Policy and applicable data protection legislation, including the UK General Data Protection Regulation (UK GDPR). Documents are retained only for as long as required by law or by regulatory obligations. Identity documents are not used for any purpose other than verification, compliance and fraud prevention.
- Contact
If you have questions about the identity verification process, require assistance submitting documents, or wish to understand why a specific document has been requested, contact the customer support team using the contact details available in your account area or on the website.